Privacy policy

Last updated: 24/06/2026

This Privacy Policy describes how FoliFolia ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from folifolia.be (the "Site").

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or can be associated with an individual.

Device Information

Examples of Personal Information collected:

  • Web browser version
  • IP address
  • Time zone
  • Cookie information
  • Pages and products viewed
  • Search terms
  • Information about how you interact with the Site

Purpose of collection:

  • To provide and improve our website
  • To analyze website usage
  • To optimize customer experience

Source of collection:

Automatically collected through cookies, log files, web beacons, tags, and pixels.

Disclosure for business purposes:

Shared with Shopify and analytics providers.

Order Information

Examples of Personal Information collected:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information

Purpose of collection:

  • Processing orders
  • Processing payments
  • Shipping and delivery
  • Providing invoices and order confirmations
  • Customer communication
  • Fraud prevention
  • Marketing communications where permitted

Source of collection:

Collected directly from you.

Disclosure for business purposes:

Shared with Shopify, payment providers, and shipping partners where necessary.

Customer Support Information

Examples of Personal Information collected:

  • Name
  • Email address
  • Order information
  • Any information voluntarily provided in support requests

Purpose of collection:

To provide customer support.

Source of collection:

Collected directly from you.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can delete the information.

Sharing Personal Information

We may share your personal information with trusted service providers who help us operate our business and provide services, including:

  • Shopify
  • Payment providers
  • Shipping and logistics providers
  • Analytics providers
  • Marketing and advertising partners

We may also disclose personal information when required by law or to protect our legal rights.

Behavioural Advertising

We may use personal information to provide relevant advertisements and marketing communications.

For example:

  • Google Analytics helps us understand how visitors use our website.
  • Advertising partners may receive information about your interaction with our website and advertisements.

You can opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout

You can learn more about online advertising and available opt-out mechanisms through:
https://www.networkadvertising.org

Using Personal Information

We use your personal information to:

  • Process orders and payments
  • Deliver products
  • Communicate with you
  • Provide customer support
  • Prevent fraud
  • Improve our services
  • Send marketing communications where permitted

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process personal information on one or more of the following legal bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests

Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or similarly significant effects.

Shopify may use limited automated systems for fraud prevention and security purposes.

Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise any of these rights, please contact us using the contact details below.

International Transfers

Personal information may be processed and stored outside your country of residence, including in Canada and the United States through Shopify and related service providers.

Where required, appropriate safeguards are used to protect personal information in accordance with GDPR requirements.

Cookies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Remember preferences
  • Analyze website performance
  • Improve user experience
  • Measure marketing effectiveness

Most browsers allow you to manage cookie preferences through browser settings.

Please note that disabling cookies may affect website functionality.

Do Not Track

Because there is currently no consistent industry standard for responding to Do Not Track signals, we do not alter our practices when such signals are received.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Contact

FoliFolia
Lolliestraat 9
8890 Moorslede
Belgium

Email: hello@folifolia.be

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details above.

If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority.